Here are answers to some common questions. If you have a question not covered here - or if you would like additional information - please send us an email or contact us on 1300 73 74 71 (within Australia)
Please remember that we are here to help, so feel free to contact us at any time.
What if an item doesn't fit or if I don't like it?
We provide every information possible so it is easy for the buyers to decide the right size. If there is more information required the buyers are free to write to us at sales@urstore.com.au and we shall try to provide every relevant information possible. If even then the buyer has bought a size that doesn’t fit they are free to return or exchange any item - including sale items - for any reason so long as the intention is indicated within 14 days of the date of delivery and the item is in new, un-worn & un-used condition with all tags attached.
For full details, please read our Returns & Exchanges policy.
Top
I'm after an item that is marked 'sold out'
Everything that is listed is available in stock. Since, fashion trends keep on changing we might not be continuing with the same designs and prints again. We do not accept any Backorders.
If you would like to register your interest in an item marked 'sold out' please click here to send us an email.
Top
I received an email saying my item has sold out
Every effort is made to ensure that an item's availability is accurately displayed though there may be occassions when this information is not 100% correct and an ordered item may have sold out.
In such an instance every effort will be made to source the item for you and you will be kept up to date by one of our Customer Care representatives.
Do you deliver to PO boxes?
Yes, we do deliver to PO Boxes and recommend that the buyer opts for EXPRESS POST. We are not responsible for any loss if the buyer chooses to get the items by regular post.
If this is a problem, please click here to organise alternative arrangements.
Top
Can I track my parcel during delivery?
If you would like to check the status of your order, please contact our phone on 1300 73 74 71 between 8.30am and 5.30pm AEST, Monday to Friday; or email us on sales@urstore.com.au .
Please ensure that you have your reference number on hand (this is the number generated at the top of the order page and quoted to you again in confirmation emails).
Top
Can I Lay-Buy an item?
We do offer a lay-buy service and if you are considering such a purchase, please click here to contact our Customer Care.
In order to purchase via lay-buy you must pay 20% on the date of order and pay the outstanding amount within 10 weeks. The item(s) will be despatched upon full payment.
Please note that items purchased via lay-but can be returned for a credit note only - not a full cash refund as with other purchases.
Top
Can I return a SALE item?
You are free to return or exchange any item - including sale items - for any reason so long as you indicate your intention within 14 days of the date of delivery and the item is in new, un-worn & un-used condition with all tags attached. Within Australia, this can be done easy but additional postage charge would have to be paid by the buyer.
Top
I want to make a purchase but don't have a credit card
We accept the payment through PAYPAL , so it could be made directly from your Bank Account. We also accept DIRECT DEPOSIT as well as MONEY ORDER. If the Buyer is sending a Money Order we shall only wait for a week to receive the payment. If you are considering such a purchase, please click here to contact our Customer Care.
FYI, a number of our regular clients purchase via these methods.
Top
I'm unsure about sizing
We manufacture our dresses ourselves so most of the times our sizes would be standard . The buyers and URStore have made it their top priority to simplify sizing (both across national standards and individual designers' idiosyncrasies) by the use of the standardized system.
As an added service, the COMMENTS section on every product page will highlight any useful information relating to the garment's size.
Please remember that your satisfaction is our top priority. As such, if you are in any way unhappy with a purchased item's size, please return or exchange the item. Please follow the instructions listed under returns & exchanges.
Top
Is it safe to use my credit card online?
Secure Socket Layer (SSL) Web Server Certificates, such as the one used on URStore are the standard for secure data transmission over the internet and encrypt all data sent to and from the web site.
When you are asked for your credit card details, you will notice that the URL prefix (located in your address bar) will change from the standard http:// to the secure https://. This means that you are in secure mode.
Should you still be wary about submitting credit card information via the internet, URStore offers you the choice of submitting your payment details via :
• Telephone (we will contact you by phone)
Moreover, please be assured that your privacy is fully protected. For full information, please read the URStore Privacy Policy.
Top
Can I order by telephone?
Yes. If you would rather place your order via telephone, you can. Orders placed online, however, receive priority.
If you would like to place an order by telephone, please contact our office on 1300 73 74 71 (within Australia) between 9.30am and 4.30pm AEST.
We accept Visa, MasterCard, American Express, Diners Club and BankCard.
If you do not wish to use you credit card online you can contact our office via telephone and give your details directly to our representative.
Top
Are there any additional charges?
Not within Australia. If you are ordering from outside Australia there may be taxes levied on your order, consistent with that country's tax structure.
All orders are charged in Australian Dollars (AUD).
For more information, you should consult your local Customs Authority.
Top
| 
